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Total Quality Management (TQM)

A resource Center in the Application of Total Quality Management in a business environment like manufacturing, Banking, Insurance and Government Bodies. It contain TQM Articles, TQM Case Studies and Improvement tools needed in the implementation of Total Quality Management. It is a website to explore knowledge in implementing TQM to achieve Business Excellence .

Total Quality Management Business Model

How to implement TQM Management using TQM Model and Tools such as the 6-sigma and Malcolm Baldrige Award Criteria to achieve Total Quality Management and Business Excellence to stay ahead of competitions ?

Total Quality Management or TQM Management as sometimes it is called, is a very broad continuous improvement initiatives that many organizations have jumped into the band wagon aimed to drive their business into sustainable profitability. Many organizations started the Total Quality Management (TQM) journey with full Leadership commitment and total Employee involvement. They laid the foundation in continuous improvement culture and total quality, They provides various TQM Quality training in the use of TQM Tools, implemented the TQM tools in improvement projects. However, not many organization are able to sustain its continuous improvement momentum long enough to create an impact to mold the total quality culture in his organization.

Total Quality Management Leadership

Implementing Total Quality Management ( TQM ) alone cannot ensure its long term business success. The leader has to drive the TQM implementation in accordance to the TQM principles, follow the TQM model, provides regular TQM training to all levels of employees. He or she must take the lead to verify the Total Quality culture is indeed being practiced by the employee as a whole. One obvious behavior in a Total Quality Culture is the continuous improvement culture building.

In this website and the related links, many of these TQM implementation knowledge and experiences are collated and compiled in the form of TQM Case Studies & Articles. They are derived from my personal TQM implementation in TQM projects using the appropriate TQM tools as well as from my researches in Baldrige winners and world class organizations. They are provided in the form of links within this website. You are invited to click on those links to explore my TQM implementation library and database.

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TQM Implementation Case Studies & Articles published in ezinearticles.com

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TQM Quality or TQM Management ?

I was with a group of newly met course mate who attended the internet business preview. I got a chance to chat with a few of them. We exchanged our respective job and when I mentioned about my job about Total Quality Management, they keep asking! You meant you do TQM Quality? One of them even asked, is it part of TQM Management? While I tried to explain what Total Quality Management is about, they don't seem to get it. So, in order to align with their langauge (understanding), I simply acknowledged that my job is to do TQM Management or I used the their term TQM Quality.
Afterall, it is still within the scope of Total Quality Management (TQM), I figured. - June2009

Implementing TQM is challenging, keeping up with its momentum is an on going process. With these effort you put it, how do you Measure TQM Successes in order to validate what you have done with your TQM implementation initiatives is reflected in the business results? How do you justify your resources allocated to the TQM implementation to quantify your Return-Of-Investment (ROI)

Having started the TQM journey, to keep the momentum of TQM implementation alive is the biggest challenge of most Leaders and TQM practitioners. Perhaps adopting a continuous improvement approach with sharing and benchmarking in TQM knowledge in term of TQM models, TQM Tools as a resource cente.

You will find in my researches on "How to Implement TQM Case Studies & Articles Directory" derived from my TQM implementation projects and case studies how to use the appropriate TQM tools

What Else ....

In implementing TQM, we often look for benchmarks. One of them is the Malcolm Baldrige Award Criteria Are Baldrige Winners (Award Recipients) an indicative to a successful TQM companies? How did all these Baldrige winners implement the Baldrige Criteria? Can TQM implementation in these so called TQM organizations sustain its business result? The Baldrige Result say it all ...

The Baldrige Criteria has a holistic approach which employed a the Baldrige Eleven Values and Concepts. They have many similarities to the Total Quality Management (TQM) principles. The Baldrige assessment approach covers the Approach, Deployment and Results Areas based on the seven Baldrige criteria categories.

A very comprehensive research in "Baldrige Movement" is available a this website
=Baldrige Excellence Resources= or copy and paste this URL http://www.Baldrige21.com

In an effort to keep the Baldrige Criteria current to the business changes and needs, it is revised on a 2-yearly basis. The latest Baldrige Criteria is published in their website.

How To Measure TQM Success ?

By [ http://ezinearticles.com/?expert=Dr._LM_Foong ]Dr. LM Foong

Implementing TQM is an initiative many organizations wanted to embark on. Assuming that you are a leader of this organization, a common question you probably asked would be: “How do I know whether my organization is successful in implementing TQM?”

TQM implementation has been in my mind for a long time and I wondered how to measure the success of TQM implementation in an organization. If we take an organizations who are winners of the Baldrige Award, then my question is whether taking an assessment based on Baldrige Criteria an appropriate measure to gage the success of TQM in an organization.

There is no doubt that measuring TQM implementation is success rate is of interest with all if not most leaders. Otherwise, how would you as a leader know the effort put into implementing TQM is really worthwhile, more so when a lot of resources such a money, manpower etc are deployed to support the implementation of a TQM initiative.

So, would you ask a similar question before the TQM initiative is started? Or You would ask half way during its implementation? How would you like to measure the success of the TQM implementation? Do you accept the opinion of your management comment alone or you rather based on some form of evaluation result?

One of the ways to evaluate the TQM success is to adopt a holistic approach of assessing your organization. One of the examples of such a holistic approach is the Malcolm Baldrige National Quality Award assessment approach. This is a national level award system in the United States to recognize organizations for achieving an excellent in their respective business.

To prepare for an assessment, you need to understand the Baldrige criteria which is used a reference for the assessment. Once you have understood the Baldrige Criteria, you would start to conduct an assessment based on these criteria. You may perform a self assessment guided by the Baldrige Self Assessment criteria to ascertain your level of performance with reference to the Baldrige Criteria. For a self assessment, it takes must lesser time. Alternatively, you can go for a full scale assessment. This mode of assessment may be conducted by your management team or a 3rd party Baldrige Assessors.

To help you to adopt the Baldrige Criteria, there are eleven core values and concepts used by the Baldrige Criteria. To jump start your assessment effort, perhaps you start with the understanding of these core values and concepts.

About the Author: Dr. LM Foong, PhD

He writes and publishes TQM articles, ebooks, case studies, trainer manual and presentation slides. Please visit website at http://www.tqmcasestudies.com for more TQM related matters. He can be contacted at http://www.tqmcasestudies.com/ContactUs.html

Article Source: http://EzineArticles.com/?expert=Dr._LM_Foong http://EzineArticles.com/?How-To-Measure-Total-Quality-Management,-TQM,-Success&id=642372

Company Profile

We are a virtual Quality Institute in TQM Management education and research. Our objective is to share our knowledge and experience in the implementation of Total Quality Management (TQM) to achieve business excellence in today's competitive business environment.

To enhance our service to you, we have included useful FREE TQM Previews and Case Studies, SWOT Analysis, Baldrige Criteria article which include TQM models, Business Excellence Models, Process Models, TQM Implementation Projects, Problem Solving Tools, TQM Tools, Process Improvement Teams, TQM teams and Small Group Activities.

We also extend out links to include TQM Implementation Case Studies & Articles Directory and those published via http://ezinearticles.com RSS at this the webpage on TQM Articles

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About Us

We are a group of practitioners in TQM in the Service and Manufacturing Sectors. Our main role is facilitating workshops and hand-holding companies in the implementation of TQM in Small and Medium Industries. Our TQM facilitation experiences ranged from 3 to 10 years and our work experience is up to 36 years in various positions.

Most of us are trained Belters, as well as Assessors for Baldrige Style Business Excellence Model (benchmarked Malcolm Baldrige National Quality Award, USA). Our main objective to put up this TQM Quality related website is to share our experience and knowledge in the implementation of Total Quality Management. Though TQM is generic in nature and to some extend difficult to implement, the case studies and articles published in this website.

I am the webmaster and adminstrator of this and other related websites, to enhance the comprehensiveness of the Total Quality Management application aspect, I have set up my SWOT Analysis Blog and Baldrige Implementation Model aimed to provide additional resource for your research in TQM implementation.

As this site is self-funded TQM website, we will try our best to enhance the content focus on implementation aspect of TQM such that it is most updated and beneficial to busy visitors like you. To help us in this aspect, we will try our best to maintain this website with our own fuding. However, we will be much appreciated to accept your kind donation of any amount to support us. Please click on the "Donate" button below to send us your donation.

If there is anything else we can improve to broaden the horizon of the coverage of the topic, would appreciate very much if you could provide us some feedback or suggestion